What Happens at the First Consultation with Surgero?

Booking a medical treatment abroad can feel overwhelming. That’s why understanding what happens during your first consultation with Surgero is key. This is the moment where everything begins: from learning about your options to building trust with your coordinator. Whether you're considering a facelift, a dental treatment, or a hair transplant, the consultation is where your journey becomes personal.

1. When Does the Consultation Happen?

Your initial consultation with Surgero usually takes place online, shortly after you submit your inquiry through the website or WhatsApp. This allows the team to evaluate your expectations and determine the right treatment, timeline, and options without delay.

Explore our patient journey page to understand how your first contact turns into a complete care plan.

2. What Information Should You Prepare?

To make your consultation efficient, you will be asked to share:

• Recent photos of the treatment area (face, teeth, hair etc.)
• Details of any existing medical conditions
• A list of medications or supplements you currently take
• Prior surgical history, if relevant
• Your travel availability

Having these ready will allow the medical team to assess your case more accurately and provide a realistic offer.

3. Who Will You Speak With?

Your consultation is handled by a patient coordinator with experience in your chosen treatment area. They serve as the bridge between you and the medical team. If your case requires extra attention, a specialist doctor may also be involved before your arrival.

Meet some of the Surgero team here.

4. What Is Discussed in the Consultation?

Your coordinator will guide you through the following:

• Explanation of the recommended treatment procedure
• Overview of risks, benefits, and expected outcomes
• Required length of stay in Turkey
• Step-by-step details of what your treatment journey will look like
• A clear breakdown of the treatment package and cost
• What’s included and not included in the package

You will also be told what documents to bring and how to prepare for your arrival.

5. Is There Pressure to Book?

No. Surgero emphasizes informed decision-making. You are encouraged to ask questions and think about the offer before committing. Your consultation is free, and there is no obligation to book unless you feel ready.

This is one of the reasons why Surgero receives consistent positive reviews.

6. How Is Your Treatment Plan Finalized?

After reviewing your details and speaking with the medical team, you will receive a personalized treatment plan, which includes:

• A detailed explanation of the procedure
• Pre-operative requirements
• Post-operative care and healing timeline
• Travel and hotel coordination
• A price offer, valid for a limited time

You will also be sent relevant documents and consent forms prepared by Surgero’s legal department for complete transparency.

7. What Happens After the Consultation?

Once you approve the offer, Surgero will:

• Reserve your surgery date and accommodation
• Assign a dedicated WhatsApp group for your treatment
• Help you book flights (if needed)
• Provide a travel checklist
• Send your hospital stay guide, including important Turkish phrases, directions, and a contact card

Your journey officially begins from here.

Frequently Asked Questions

Q1: How long does the consultation take?
Most consultations take between 15 to 30 minutes, depending on the complexity of your case.

Q2: Can I speak directly with the doctor?
Yes. For surgical procedures, once your images are reviewed, the surgeon may provide voice notes or a short video consult if necessary.

Q3: Do I have to pay after the consultation?
No. You will only pay once you decide to book and approve the package. The consultation itself is completely free.

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